Thus, listening and responding to friends during lunch signals that their thoughts and feelings are important to you. In most cases you are motivated to listen just so people know that you are interested in what they have to say and that they are important. Listening to gain directions for a task, taking part in an interview, and getting feedback from a customer are examples of listening to obtain information. When you listen to music, usually you are listening to relax. There are many reasons-to relax, obtain information, express interest, and discover attitudes-as to why people listen. To develop listening skills it is important you understand the listening process Opens in new window. Efficient listening also requires that we remember what has been conveyed to us and that we respond to the speaker. The processes involved in listening can be likend to perception process Opens in new window.
Listening occurs when the signals or sounds sent to the brain are processed and used-that is, when we attend to what is being said, select what is relevant and then understand and interpret it for ourselves. Listening, like all acts of perception, is a dynamic, active process involving the speaker and the listener. We are all born with innate ability to hear-hearing is the physical act of receiving aural stimuli (sounds). Unlike hearing, which is a passive process, listening is a mental skill which can be developed. Listening is often explained by distinguishing it from hearing. Daniel Goleman, psychologist and author. but just how far we should go in adjusting our actions based on what another says is itself a matter of some controversy. Note this !Ī mark of having truly heard someone else is to respond appropriately, even if that means making some change in what you do. Listening actively and effectively therefore helps us interpret messages and response more accurately and thereby gain a better understanding of the people with whom we come into contact. This is because the nonverbal part of the message made up of body language Opens in new window carries the feelings and emotions of the speaker, and often ‘says’ more than the words that are used. Therefore, we have to listen to the words that are being spoken and, at the same time, ‘listen’ to the nonverbal cues Opens in new window that accompany the words.
Interpersonal listening requires that we listen or pay attention to what is said (the verbal or content level of the message) and the manner in which it is conveyed-the nonverbal or relational level of the message. And when we listen we attempt to understand and assimilate the spoken word.
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